Pete Chapman´s profile

Reviews (2)

FFX

Good prices and excellent customer service

Good website & fast delivery. After pointing out a mistake in my order, I got an email back within 40 mins and a package sent out for delivery the next day. Very good communication & service.

MyMateMark

Good deal, quick delivery, would buy again.

Deal was only a couple of quid cheaper than what screwfix were offering but the additional bit set made it worthwhile.
No delivery information was sent at all but the package arrived the day following the end of the deal - couldn't be speedier.
An email query prior to purchasing went unanswered.
Well packaged, well described, communication could be better but overall very happy.

Glen Davis found this review useful

29 January 2013

Reply from MyMateMark

Hi Pete

Thank you for the great feedback, we do really appreciate all feedback points & I would just like to explain in regards the communication level for you.

At the time you signed up for the deal you should have received an automated email from us & also a worldpay confirmation, then the day the deal ended another automated email is sent confirming the order + a Parcelforce automated tracking email should have been sent as well.

Depending on the individuals spam / junk settings on their email accounts the emails may be in that folder.

In regards the unanswered email I do apologise we did not answer the query it has been missed & we do apologise.

At any time please feel free to call us on 01786 445100 & we can answer any questions that you have as well in regards products or delivery timescales.

We are delighted by your comments in regards the product, price & speed of delivery & are very gratefull for your honest appraisal of MyMateMark.

Thank you again for purchasing from us & I hope we see you on MyMateMark again very soon.

Best Regards

The MyMateMark Team

Pete Chapman´s profile

profile image of Pete Chapman
Pete Chapman
Reviewer
United Kingdom

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