Atrocious customer service; unhelpful phone staff refuse to discuss orders over the phone, insisting upon emails which are not responded to for hours! Even refused to let me speak to a manager when i chased up my email! Ordered and paid for two coffee machines - only one arrived. Do not deal with this company. I will not be doing so again.
RESPONSE TO GO ELECTRICAL COMMENT -
I can appreciate human error; but this does not excuse the behavior of your unhelpful and dismissive phone staff. It would have saved me both time and inconvenience had you simply explained that a mistake had been made and that the rest of my order would follow on the next day. This could have been completed within 5 minutes over the phone. Instead i had to waste my time sending you an email and waiting two hours for a response. Truly a pathetic level of customer service!
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