S Vickers ´s profile
Reviews (2)
Pharmacy2U
Poor service, but sorted out in the end
My order wasn't delivered within a few days as normal, so I contacted Pharmacy2U and was told that I had to wait two weeks before they would consider the order missing. So although the money was taken from my bank account I had no tablets.
I eventually convinced them to send out a replacement, but I wasn't impressed by the time I had to wait, or the offhand manner with which the matter was dealt.
11 April 2013
Reply from Pharmacy2U
S Vickers ´s profile
United Kingdom
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I can confirm your order was dispatched using Royal Mail delivery services and normally delivery is made within 1-2 working days. In a very small number of cases Royal Mail may not meet this service level and Royal Mail advises delivery can take up to 10 working days.
I am sorry to hear one of customer care advisors was offhand with you and this is not normal practice. I have forwarded your comments to our customer care manager to investigate this further to ensure this does not occur again.
Please accept my sincere apology for any inconvenience this may have caused and if you have any questions please do not hesitate to contact our customer care team on 0845 803 9033.
Kind Regards Annette