Moira Mason´s profile

Reviews (3)

Pet Prescription

A good honest service

Very easy to order your pet requirements. I get the prescription PREVICOX for my border collie Lyla. The price is very good and service reliable. Order the tablets, pay, send in your presription and they are there the next day.
Regards,
Moira

Optical Express

Dreadful service

In February my 89yr old mother went to Optical Express she ordered bifocal glasses with a pair of sunglasses. She got them 2 wks later but she could not see properly with them, took them home for a week, to try them out, ending up taking them back.
They ordered again but they came back worse, well the story goes on and on with today being the last straw in still not having the glasses and asking for refund.
They were paid with credit card but can only give back cheque after 28days as is store policy???? The manager was so apoligetic and nice about it all he promised to phone but has not done. At the end of the day my poor mum has had to go elsewhere and pay again. The service has been dreadful.

Annie found this review useful

07 June 2013

Reply from Optical Express

Hi,

Thanks for taking the time to post your feedback. I'm obviously very disappointed to read of your mothers experience. This clearly isn't the level of service that we aspire to. I've asked a member of our Customer Care team to review your mothers case and contact her directly today. If I can be of any further assistance, please don't hesitate to contact me at customerfeedback@opticalexpress.com and I will be happy to assist.

Thanks,

Lynsey Shaw
Optical Express - Head of Customer Care

365Vet

Best service and price

I regularly order Previcox for my dog. I know it will arrive within a couple of days of me posting the prescription out. The price is the best on the market. Thank-you

Moira Mason´s profile

profile image of Moira Mason
Moira Mason
Reviewer
Female, 1947
United Kingdom

About