David Aames´ profile

Reviews (1)


Very poor customer service

They may have cheap prices, but their customer service is the worst I have ever experienced. They are rude beyond belief and will not admit to mistakes they have clearly made. They got my order wrong, yet would not take any kind of responsibility for it.
The reviews below can not be trusted. SS Health foods sent an email to their customers asking them to leave positive feedback on here and upmystreet.com. This wouldn't be needed if they paid more attention to their customers. Avoid this company like the plague.

21 October 2010

Reply from Sshealthfoods

There are two dies to each story! This customer placed two orders on our web site and we cancelled one as it was a duplicate, they then proceeded to place another order via our telephone order lines. For each order the customer received an email conformation and for both order received tracking details. it was only when the customer found out they had actually paid for both orders they were annoyed and threatened to leave negative feedback if we didn�t collect the extra order they had inadvertently made. The are certainly welcome to return any unwanted items according to our terms and conditions and if we had made a mistake we would have certainly accepted full responsibility and amended it immediately.

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David Aames
United Kingdom