Norbert Stier´s profile

Reviews (8)

lockandkey.co.uk

Special request for no fuss delivery simply ignored!

Order dispatch all good can not fault it.
However I did especially request to put my partners name as well as mine on delivery label to get hassle free delivery. Request simply ignored and delivery man had given hard time as no ID was left home. He only became softy when my partner told him to bloody keep item and return it as unwanted!!
I know what lockandkey will say...communication error :D or the data protection act gibberish?
I am just wondering what will happen if one of the locks go faulty...how much attention will they pay then...
Anyway I find it an unfair deal that we have pay for key alike option an additional 10£ and they win on 3 keys.
Probably won't use them again and will nor recommend them with a good heart!

01 February 2014

Reply from lockandkey.co.uk

Hi Norbert,

Apologies that your partners name was not added to the shipping label, however the point about keyed alike locks and us winning 3 keys is not correct.
When we build the locks to match the same key - the keys they originally where supplied with are thrown away - as they no longer work in any locks.
We try to make this very clear on every page where this option is available.

As you clearly had problems with the delivery and it seems you need some extra ABS keys please email me your ABS codes and we will send 3 extra ABS keys free of charge to make amends for the delivery issue.

Regards

Mat

FloraQueen

Missed delivery time,No communications whatsoever.

Offering international services but no information provided about the process on a tilely manner. Not even a word!
Unsure how the delivered goods look like. No picture taken before delivery.
Other companies do provide picture!
Payed extra for special fast delivery but they missed the target period!
I have given this company a second chance and I believe that their manners require some professional advice about how to treat the paying customer...

15 January 2014

Reply from FloraQueen

Dear Mr. Stier,
Thank you for your revied. We are sorry for the lack of information about the status of the delivery and the late delivery. Our Customer Service will contact you to find a solution. Best regards, FloraQueen

ProCook

THEY DO WHAT THEY PROMISE

Would recommend this company without hesitation and will use them again when pro tools will need replacement in my kitchen.

Chemist Direct - UK's Online Pharmacy. Fast, discreet & secure.

Fast reliable

From order to goods reception all the way nice and smooth!
Kept me informed and even the delivery man was a gentleman.
Nice experience will use and recommend.

WAE+

Untrustworthy,unreliable,dreadful communication

This WAE company was very fast on sending item and taking the money.
Due to never seen before low quality packaging item arrived damaged.
They have authorized the return but never replied when should I expect replacement.
This was a week before Xmas! Plenty time to send replacement.
Not a tweet from them ever since and Xmas has gone probably reply will not come before new year. So here we are left without a printer for Xmas holiday period.
No printing of kids pics of Xmas eve no printing flight tickets nothing..
Thank you very much WAE I will make you a well deserved advertisement.
As a bonus the requested refund is left without any answer...so all you dear public you have a picture of how this company treats customers...never again!!!

James Cooper found this review useful

Kiddies Kingdom

Trustworthy

Excellent customer care,issues sorted out without hassle.
Will use again and would recommend!

Lebara UK

Good rate service

Excellent customer care. No fuss no time wasting!

Dermaslim

Outstanding customer care

They were extremely helpful informative.
The item arrived as promised no fuss no delay.
I wish all was like that with other companies!

I will definitely use them again once the portion will run out.
Can recommend and I do recommend.
They should introduce a referral business :)

Norbert Stier´s profile

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Norbert Stier
Reviewer
United Kingdom

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