IronmongeryDirect

Good Prices, Great Delivery, Substandard Products.

I placed my order for 6 shelf brackets at 5pm, they were very reasonabley priced and arrived the next day at around 3pm which was great service, The trouble was that none of the brackets were square, so I had to spend several hours straightening them before they could be used, as they were the metal scroll style this involved cutting the brackets, straightening them and re welding them. then repainting them to get them looking somewhere near good again. I couldn't return them as they were neaded for a job the next day.
Lesson learnt, pay a little bit more and get quality items in future.

30 January 2013

Reply from IronmongeryDirect

Good Afternoon Chris

As discussed our stock manager will be looking into the concerns you have raised regarding the brackets you purchased. I will be back in contact soon to confirm what action we have taken.

Kind Regards
Nicola Miller
Sales Team Manager