Mr Lee Dalgleish´s profile

Reviews (2)

TheDrinkShop

Excellent efficiency

First class service.

dv247.com

Good Process let down by details and attitude

The delivery process worked very well up to the final step. I was kept informed of the status of my delivery and of the expected timing very efficiently (maybe even some overkill as I lost track of the number of advisory emails and texts I received) . However, there was no opportunity at any stage to give detailed instructions on how to find my house. It is difficult to find and, inevitably, the delivery person couldnt find it. To her credit, she phoned asking for directions but I did not appreciate her approach from that point on. She complained of having had to walk all up and down the street looking for the house and, when I tried to describe how to find it, she appeared quite irritated that she could not immediately understand the directions.
Two suggestions:
1) Make it possible for customers to give precise directions in advance.
2) Make it clear to delivery staff that when they cant find a house it's not the customer's fault!

29 January 2013

Reply from www.dv247.com

Hi Lee,

Thanks for taking the time to create this review, all feedback - good or bad - helps us to refine our processes and systems for the benefit of our customers.

You've raised a valid point regarding directions, we'll try and find the best stage in the ordering process to allow for submission of this information, perhaps during the checkout or maybe when sending the order confirmation.

If there is anything further you would like to add to this feedback please feel free to contact me using gavinjames@dv247.com

Best regards

Gavin

Mr Lee Dalgleish´s profile

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Mr Lee Dalgleish
Reviewer
United States

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