The delivery process worked very well up to the final step. I was kept informed of the status of my delivery and of the expected timing very efficiently (maybe even some overkill as I lost track of the number of advisory emails and texts I received) . However, there was no opportunity at any stage to give detailed instructions on how to find my house. It is difficult to find and, inevitably, the delivery person couldnt find it. To her credit, she phoned asking for directions but I did not appreciate her approach from that point on. She complained of having had to walk all up and down the street looking for the house and, when I tried to describe how to find it, she appeared quite irritated that she could not immediately understand the directions.
1) Make it possible for customers to give precise directions in advance.
2) Make it clear to delivery staff that when they cant find a house it's not the customer's fault!
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