I was offered a vastly reduced price (£78 suddenly went down to £22) due to "excessive scratching on the screen" - there is no scratching on the screen, there are some chips around the casing. I then had to pay £8.95 to get the phone returned to me - but it took me 6 weeks of constantly chasing them before they did actually return it to me. Avoid, avoid, avoid. Advertise your old phone on eBay instead - I got £110 for the phone in the end. And looking at this review page they appear to then dispute their feedback from their customers by submitting the review back to TrustPilot customer service. Surely that should make people suspicious?
Paul Stratton found this review useful
Crazy service - I signed up online and then received a letter asking me to call a phone number when I had the MAC key from our old provider. The phone number in the letter states that you need to select "Order updates" option but when you dial the number there is no "Order updates" option provided. So, after three different attempts, I then discovered that there was a 20 minute wait on the phone line. I'm not waiting in a queue just to move to them - ridiculous. So I then went to their website in an attempt to find an email address to email the MAC key across - guess what? No email address. So then I tried their online LiveChat facility - chatted to someone who said that he couldn't take the MAC key and that the only way to get it to them was to phone it in. I explained that I didn't have time to spend waiting in a queue and asked for someone to call me back. Apparently they don't offer a callback service. Again I was asked to phone in. In fact I was asked to phone in on three different occasions in the LiveChat - no attempt was made to help. And that's what they're like when you're trying to move to them. Goodnes knows what they're like when you do move. So - we wont' be moving to them now. Glad I found out how bad they are before we moved. Shame - because their advertising about being plain speaking is good and got me interested - but they obviously don't live up to what they advertise.
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