Ian N´s profile

Reviews (2)

Cult Pens

low prices and fast delivery

Used cult pens many times and always the same efficient service with low prices. Would highly recommend!


Good coomunication and price but very poor dispatch times

I bought a pair of boots at a very good price, I opted to ugrade the free delivery to standard UPS as the boots were a gift for the following week, and received automated emails straight away. I ordered at 10.45 AM on a Friday.

Having had no emails by lunch time Monday regarding my order filled in the online form and was emailed straight back with a response, which was good. However, as I had ordered and not paid for next day delivery my order was still being processed. I would receive an email when the item would be dispatched. I received this at about 1800 Mon evening.

I expect an order to processed speedily, not take nearly 2 full business days to be picked, put in a plastic bag and collected by a delivery company. Hopefully I'm just the exception to the norm, either that or i've been spoilt by Wiggle and ChainReactioncycles and their free delivery service!?

01 February 2013

Reply from Rubbersole

Hello Ian,

Thank you for your feedback. I can only refer to our Terms and Conditions when it comes to delivery with our various delivery methods. You did order with our UPS Standard which does take 1-2 business days for preparation and 3-5 business days from despatch to arrive.

Your order was shipped out on the 28th January and was delivered on the 30th January, only 2 business days from despatch, so you did have it on time.

Other companies offer different services as to preparation and shipping. If there is a company that offers services that are more convenient for you personally, then I do understand that you prefer to order from that website rather than another.

Kind Regards,
Katie, Rubbersole Customer Service

Ian N´s profile

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Ian N
United Kingdom