carol´s profile

Reviews (1)

good quality but too late

I ordered the items specifically for Burns night. Firstly one of the items was unavailable, due apparently to the supplier. However I thought I was ordering a custom made item and chose the tartan from those on the site. The other item was ok. Nowhere did it say how long the item would take to make, delivery options were stated and chosen. The item was not dispatched for a lo g time and only arrived today, way too late for Burns. Bit sad really.😢

30 January 2013

Reply from

Hi Carol,

Thanks for your feedback. I'm sorry to hear the bow tie was not with you in time. We had shipped before Burns night with a few days to spare.

We've set up a filter when you select your tartan which shows only the items available. We're currently looking at having the same functionality from the item side which will avoid this problem and just show the tartans you can have.

At the moment it just gives you the details in the product information page.

Sorry this doesn't help too much now but will hopefully help others in the future.

carol´s profile

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United States