Michael Wyatt´s profile

Reviews (3)

Tile Mountain

Good service, very expensive delivery.

Competent and professional company, send a few too many emails AFTER the sale and were unable to tell me to my satisfaction why it cost so much to send 3 boxes of tiles.

18 October 2013

Reply from Tile Mountain

Thank you for taking the time to leave your feedback Mr Wyatt.

We do send out feedback requests as we strive to be the best, and reviewing our customer’s experiences allows for us to continually improve our service.

In terms of delivery, we subsidise the delivery on every order so that our customers do not have to pay the actual delivery cost. Although your order was for three boxes, due to the weight it needed to be sent via pallet to ensure it arrived safely with no damage.

We believe we are very competitive on delivery prices, and our low cost infrastructure, using third party couriers allows us to keep the prices of our tiles incredibly low. Therefore we are sorry to hear that you are unsatisfied with the delivery cost.

If I can assist at all in the future please contact on 01782 223822.

James
Tile Mountain

Celplas PVC Ltd

Good products, better service.

I placed the first order by 'phone, the woman who answered recommended a slightly better item and was correct. The goods were exactly as described and look good fitted.
I placed a second order and they rang to query it, which was thoughtful; I had ordered the wrong fitting and would have had to return them, at my expense and buy the correct fittings.I give them first refusal on any products they sell that I need.

Woodyatt Curtains

Satisfied with the product and the delivery.

Satisfied with the product and the delivery.

Michael Wyatt´s profile

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Michael Wyatt
Reviewer
United States

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