Firstly when we wen into the store the staff seemed very uninterested and I, quite frankly, felt like an inconvenience.
Anyway, there were extra charges added to the price of the actual bed taking it from 275 pound up to 350. We had no control over this. We were also given a 'complimentary' mattress cover which wasn't complimentary at all - you will hear more about this further down.
Cut a very long story short, we had a failed delivery twice. The 1st time they went to deliver the bed they delivered it to the wrong address. The second time I asked for someone to phone me to ensure someone was home when they arrived - and I specifically stated to have it delivered after 1pm.
Sure enough there was no bed when i got home from work. I called the customer services number and when I was told I couldn't get my money back that day I demanded to speak to a manager. The young man who was on the other end of the phone questioned why I wanted to speak to her, and was told "you may as well just hang up, your just wasting your credit on your phone and I'm telling you your not getting your money today"
I was then told that my money would take 7-10 days to go back in to my bank. over 2 weeks later and I'm still waiting...
as for the mattress cover - they took 22 pound off the 350 which I was owed until I renturned the paper thin piece of cloth which was apparently complimentary and was no way worth the 22 pound.
The moral of the story - i have no idea how dreams is apparently the number 1 in the uk. my experience was absolutey terrible. never again.
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