I bought a pair of headphones from Amazon and purchased a 3 year warranty from SquareTrade with them.
After a year the headphones went faulty, so I contacted SquareTrade and after a 15 minute phone call they decided to refund the original cost of the headphones and even delivery.
I printed out a postage label and sent my headphones back to them.
After a couple of weeks I received my refund via my chosen method of an Amazon Gift Voucher.
I called SquareTrade on the 9th Jan and received my voucer via e-mail on the 29th Jan.
Very happy with their service, and when I bought another pair of headphones I also purchased another warranty from SquareTrade.
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