I have to state before you read on that I don't work for Rubbersole, nor am I affiliated in any way. This is just a five star review because it's warranted. I work in the IT industry and I have a reasonably broad experience of online shopping. I'm also pretty critical when service is bad. I should also say that this review is based on a single shopping experience, but since it involved a return as well as a purchase, it does at least cover the entire round trip.
I bought a pair of Converse from Rubbersole, my first purchase after quite a while of browsing. Though the delivery wasn't the fastest, it was fast enough, for sure. Anyway, though I liked the shoes, the fit wasn't quite right for my feet. It took me a few days to decide that, but I duly packaged them up and returned them via my local, very handy, Collect+ point, free of charge. The refund was processed within a couple of days, straight back to my card.
There are many good things about Rubbersole: free delivery and returns make it simple to buy shoes, which are personal items, online without worrying about having to spend a lot of money returning pair after pair if they don't quite fit. The customer service is very good: you are kept informed about what's happening, so that you know what to expect at each point along the way. The information about your orders is very easy to find - your most recent order is a single click away.
The only criticism I can find to make is that, contrary to an earlier view, shoes don't seem to be displayed with euro sizes, only UK, and for me, sometimes an 8, sometimes an 8.5, sometimes a 9, the euro sizes are a bit more accurate. Perhaps you could put both sizes on, guys? However, I've already placed my next order...
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