I ordered a ride-on mower via their website, I recieved a confirmation email but a week later I'd heard nothing so had t call them. I was informed it would be 'delivered when it was ready'. When the mower eventually arrived and it was removed from the pallet a control arm for the cutting deck was damaged, in fact it was shattered in two pieces. When I called Abbey I was informed the workshop was closed so could I call back. Having already obtained the part number I passed this information on when I had to call them back. Again I heard nothing from them! Only after a threat of legal action did they respond and return an email and phone-call in which they advised that they had ordered the part. When the part arrived, a month after recieving the mower, it was the wrong part. Another series of phonecalls and emails and eventually they ordered the correct part which arrived this month, 3 months after the mower was ordered and I'm expected to fit the part! Having had the part fitted it was found that the cutting blade was bent and not even sharp, which incurrs even more expense.
All I recieved by way of an apology was "we're sorry, it was the delivery companies fault". No offer of compensation, no offer of a partial refund.
I cannot stress strongly enough do not buy or order from this company you will be bitterly dissapointed and face a long wait for your product.
Connect with Facebook to get one click access to Trustpilot. It's easier.Sign up with Facebook
You were not logged in with the entered details. Please try again.
Hi there, it looks like we're having trouble getting you logged in.
No worries though, our friendly support team will help get you back up and running as usual. Just get in touch.
Hi there, it looks like you still haven't activated your account.
No worries though, it's easy-- check your inbox for the email we just sent you, and click on the link.