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O2

Barge Pole O2 don't touch

I ordered a Samsung Galaxy Note 2 online with the £50 cashback offer.after entering all the required info it said We need to do further checks someone will be in touch in the next 24hrs to let you know if you have been accepted. I received an e mail within minutes that said thanks for choosing O2 and confirmed what I had ordered but didn't actually confirm I had passed all the checks. No one got in touch so I waited until delivery day. Nothing arrived by 5.30pm so I started a web chat to find out if I had actually passed the credit checks & if so where my phone was. I was told that I had been accepted and the phone would be delivered the next day ( a day late) I then had a text that said it would be delivered between 10.30am & 2.30pm Next day 4pm Still no phone but I did get an email that said my first bill was ready & that it might be more than expected as they have been charging me since I placed the order & I had been charged for next month too all before I had even had the phone. I phoned up and asked to speak to a customer service manager the guy said Why I said because I'm not very happy HE CUT ME OF. I phoned back & asked again to speak to a manaager to which he just kept saying why do you want to speak to a manager? & what are you going to say to him/her? & what do I want him/her to say to me? I kept just asking to be put through but he kept just asking why etc after many minutes of going round in circles & having to get angry he then put me through to a guy called Paul by now iI had had enough & told him I wanted to cancel the contract I mean why sign a 2 year contract with a communication company that doesn't communicate very well. He offered to find out where the phone was I said too late I don't want it. He did the usual I'm so sorry blah blah blah I said look forget the meaningless I'm sorry just tell me what you think about the level of service & what are you going to do about it He said I'm sorry you feel.... I said look let's just get to the point What do you think about the problem he then too cut me off So not only do O2 struggle to keep you informed unless it's sending you a bill but they don't like talking to their customers or listening to them either I took advantage of 7 day cooling off period & cancelled the contract before I had even received the phone. I then went to the Trafford centre & got a better deal with 3 Then the farce of trying to return the phone after it eventually turned up began.....

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Antony Humphreys
Reviewer
1966
Cheadle Hulme, United Kingdom

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