Charlotte Ward´s profile

Reviews (1)

Cloggs.co.uk

Slightly naughty default delivery charge

I would have been happy to wait 4 days for my shoes, ordering at 1am (yes, in the middle of the night) as I did. Didn't think to check the delivery was anything other than free, but it had defaulted to next day, and I got charged for it, with no obvious way back to edit order once placed! Slightly annoyed.

04 February 2013

Reply from Cloggs

Hi Charlotte,

Thank you ever so much for taking the time to leave feedback.

I'm concerned to hear that this tainted your experience - for reference, after thorough testing it became apparent that the majority of customers wanted our Next Day delivery option to stand out at checkout as it is such a reasonable cost. We do our absolute utmost to ensure that this stands out for any customers that would prefer our free delivery option so I apologise profusely that this was not clear.

Can I ask you to kindly contact me directly at nicolanash@cloggs.co.uk with your order number? I will then look into your account and see if there is anything that I can do.

Thank you in advance for your assistance.

Kind Regards,
Nicola Nash
Cloggs Customer Services Manager

Charlotte Ward´s profile

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Charlotte Ward
Reviewer
1974
Bracknell, United Kingdom

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