BeautyBay.com

Received damaged item and no communication!

I waited 3 weeks for my cleanser to be delivered to me. Finally it arrived but the cap had come off and a third of the contents had spilled out. I emailed BeautyBay's customer service over a month ago and again last week. NO REPLY!! I've had good experiences with BeautyBay before but after this experience I don't think I'll buy from them again!

30 January 2013

Reply from BeautyBay.com

Hi Lily,

Thanks for the feedback.

I'm sorry to hear that your order was damaged. I've asked Customer Services to contact you directly to help you with this.

Kind regards,

The BeautyBay.com Team