Ken Norris´ profile

Reviews (1)

Good but room for improvement.

Placed the order online and chased for delivery as my dog had run out of her tablets. Person who I spoke to was a bit vague about exactly when I would receive order but it arrived 2 days later. Also, it was not made clear that I had to send the original prescription in by post which I did as soon as I received an e-mail chasng this up. I will order again but will make sure I do it in plenty of time to avoid any delays.

30 January 2013

Reply from

Dear Mr Norris,

Thank you for your review.

We sincerely apologise for the unacceptable standard of service you received from us on this occasion. Please rest assured that measures have been put in place so that this does not happen again. We thank you whole heartedly for taking the time to contact us as it is only with your feedback that we can strive to improve and ensure that such unfortunate incidents do not happen again.

Best wishes,


Ken Norris´ profile

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Ken Norris
United States