Mr Chiu´s profile

Reviews (1)

Pediwear Shoe Centre

Nice product but slow international delivery

Staff are nice. Something went wrong with my credit card, and they emailed me promptly.
The product itself is nice. Nicely packed with no damage.
However, delivery is really slow using royal mail. Probably due to new year holidays in UK. Not quite satisfied by a paid mail service like this. But this is not the shop's fault.
Overall good experience. Will consider purchase again during sale.

31 January 2013

Reply from Pediwear Shoe Centre Online

Dear Mr Chiu

Thank you for your review. We are of course concerned to hear that you are disappointed with the delivery service. Repeat customers are very important to our business and we want to do all we can to ensure you remain satisfied with our service.

However, we would point out that due to a problem with payments (which was not our fault) your shoes were not able to be despatched until 31st January - the day before the New Year holidays in the UK. This is a notoriously busy time and as a result there are frequently delays. We advised you when you first placed your order that delivery would take 10 - 12 working days - so you had plenty of opportunity to cancel the order if you considered this service to be too slow. In fact in the end the service took 5 working days to arrive - half the predicted time.

We are finding it difficult to agree with your assertion that 'similar stores would include free shoe trees and shoe horns... at the same price'. If you can find one that does please send us a link!

Kind Regards

Mike Small

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Mr Chiu
United Kingdom