My original order, made on a Sunday, was not in stock but Garden XL informed me straight away on Monday by e-mail and a helpful lady identified a suitable replacement when I phoned. I selected a better product than my original choice but only had to pay the same amount. Dispatch was same day and my order was delivered next day although weather was atrocious. Service was unbeatable.
One little gripe - my original order was not available because it had been discontinued, however it was (and still is) listed on the website.
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