Stephen Hamblin´s profile

Reviews (1)

DPD UK

Rubbish

Have just received email confirmation that delivery could not take place as I was out. Ive been in all day waiting for this delivery from these cowboys!!!!

No card left and trying to speak with anyone in customer services to complain too is impossible, as DPD dont allow it. Stuck in an electronic phone menu with no options to speak with a human being.

Day off work wasted. More worryingly is the fact that they have left a card with parcel details on it but not at my address. God knows where it is.

Will be contacting Amazon to ask them not to use this company to despatch next day delivery items again.

Stephen Hamblin RGN

***Call from customer services an hour after posting review. Polite and courteous member of staff was very helpful. Courier delivered later same day, said he had intended to return but could offer no reason as to why he had marked down delivery status as "attemptempted to deliver but customer out" At least he had the decency to look sheepish and made a quick getaway***

30 January 2013

Reply from DPD UK

Hi Stephen,

Sorry to hear that delivery didn't go as smoothly as it should have. Please be assured that I have let our customer services team know about this, and have asked them to contact you. Let me know if you need any additional assistance - socialmedia@dpd.co.uk

Kind regards,

Bobby.

Stephen Hamblin´s profile

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Stephen Hamblin
Reviewer
1969
United Kingdom

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