We booked a call, were told the engineer would arrive between 9 and 6pm today. At 5.30 we chased it, were told he could still turn up. Of course he didn't and we wasted a whole day of my precious annual leave. No phone call came, no email, nothing. An d worst of all we paid in advance, a fee of £165. Thank God we paid by credit card so can claim it back. Don't touch this unreliable company with a barge pole. We are angry and disgusted.
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