SlrHut

Misleading delivery time information and terrible customer communication

Having searched the internet for the best value Canon Eos 600D, SLRHut offered the best deal, and even offered an express delivery - at a premium - for delivery within 2-3 days. As I was due to travel within a week, this seemed the best option, and a nice guy called John confirmed that I would receive the product in 3 days - he seemed great, and even convinced me to purchase an additional battery.

After 2 days, I was concerned that there had been no communication regarding the delivery, except a confirmation of my ordered, so I phoned john directly, and emailed customer services who claim on the website to get back to you within 24 hours. No answer from both.

After 3 working days, I'm genuinely concerned as I am travelling in 4 days time. I ring them, (there only seems to be 2 people if and when you can get through - John and Simon). Simon, rather amusingly, apparently works in customer services. I have never experienced a more hostile response to my query of where my camera was, and claimed that although I purchased the express delivery of 2-3 days, the order can take an additional 7 days to process!!!

On asking to cancel the order, he tried to prevent me by telling me that I won't find a cheaper camera online. This isn't the point - I purchased a camera with the expectation of a delivery of 2-3 days, and it was now apparent that they could not guarantee delivery of camera before my holiday. He then told me the money would be back in my account within 5 days, and hung up. This is not customer service by any stretch.

I have informed my bank as I am dubious, and will not be using them again. Decided to buy the camera directly from a shop as I am due to travel in 5 days.

Marzena Cekala found this review useful