Missguided

Absolutely unnaceptable.. VERY incompatant!

Basically a long story short.. charged 3 times for a dress I wanted one of, recieved 2 of the same dress, paid for next day delivery did not recieve, one dress was broken on arrival ( zip was not working), this was at the beginning of NOVEMBER. Have not heard from company, no contact number, NO REFUND.. absolutely disgraceful I am asking for a refund for all 3 will never ever buy off this company again, or recomend it to friends.. taking money from peoples accounts without their consent seems to be a regular occurrence with this company you would wonder what is going on I find it all very strange that this is allowed to go on, am looking for somehere to which I can make a formal complaint about the carry on of this "company".

31 January 2013

Reply from Missguided

Hi Sara, I have read your review and I am saddened to hear of your experience with us and I cannot apologise enough for the upset and inconvenience that this must have caused. I have investigated this fully and emailed you in respect of your complaint. I hope that any future correspondence between ourselves will resolve your issue quickly and efficiently. If you do have any questions at all I urge you to email me at customerhelp@missguided.co.uk.

Best Wishes,
Diane xx