I have received goods delivered by them a few times and feel they deserve some feedback. Got another parcel today. Ordered goods yesterday and in the evening I got a text telling me they will deliver tommorrow, I got another text asking me to reply with options of 2 alternative delivery dates and a 3rd which was to leave with neighbour.
I forgot to respond to the last text and this morning I another with the name of the driver (Kamel - top dog!) and a 1hr delivery slot within which he would deliver. It also had the above 3 delivery options. I was at work and text back "1" for the leave with neighbour option. Within a minute I got a text back saying my request had been accepted and also an email. A little while later I got ANOTHER text and email saying that my parcel had been delivered as requested to my neighbour...it even had my neighbours name.
I am very impressed with systems they have in place considering other companies can have you waiting all day and then not turn up (erm...YODEL anyone?). They are the best delivery company I have ever come across and I hope you appreciate that most of it is down to your local delivery man. Mine is great and has never let me down - friendly and efficient. I feel the company may be let down by some in other areas
Just read what I wrote and feel I have to highlight that this is a genuine review and I am neither a troll or do I work for them. I like their service and felt I should share.
Well done Kamel and DPD!
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