I was very disappointed when a soap dish arrived with a huge chip in it, what made matters worse was the packers notice saying "chipped" on the inner box. Why it was posted knowing it was damaged is beyond me.However, it was replaced immediately by a pleasant lady who apologised profusely. Your telephone waiting times were atrocious, I managed to get through on the third day of trying. Doesn't bode well for future business. There are far too many competitors to get away with this kind of service nowadays. I won't be buyig from them again since I can't afford the time or the cost of trying to contact them.
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