I was expected a delivery today between 12 and 3pm. The delivery van arrived at 6pm and two packages out of 4 were damaged, with one of my bed sates broken
I usually use DPD or Citylink and never had any problem with them.
My consignment number is ZWATFL000911
I Ordered a double wooden bed mid December, which I haven't received 2 months later. I gave a call to customer service today and got the following answer: "sorry, you will have to wait a further 3 months as we have issues manufacturing this bed". Great!
Avoid this store, they just want to get your money!
You can find much better deal online by independent retailers (offering next day delivery)
I am usually not the kind of person who write bad words about others or companies. But excuse me, YODEL really s....ks!
1/ They attempt to deliver my parcel only 2 times instead of 3 (I got two calling cards).
2/ They ignored my query to reschedule (by phone, twitter, or via their website).
3/ Then I've been told that the driver did not find my address (How come, since I got calling cards?!).
4/ Worse, they told the sender that they attempted to delivered 5 times my parcel (lie)
5/ I never got my parcel and need to pay the the shipping fees again
This is the first time such a nightmare happens to me (after 3 years leaving in London) and I shop online very often. All other couriers delivered my parcels without any problem (<external links removed>).
Conclusion : never use YODEL !
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