I booked a Warhorse theatre and hotel package for 2 for my wife's birthday. Unfortunately I fell sick the night before the big day, and although my wife made use of the theatre tickets, it was not possible to reschedule the hotel booking. Tickettree, sympathetic though they were, were unable to help. The hotel didn't want to know. When I checked the Tickettree website I could find no mention of cancellation policy. I think it should be made clear on the Tickettree website prior to one purchasing the package that it is at one's own risk, and I think it was short-sighted of the Copthorne Tara not to let us reschedule our stay, as they would have benefited from our spend there.
If you're booking a package, it might be worth bearing this in mind.
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