Ordered a Samsung Smart 3DTV as a Christmas present for our 13 year old son.
It took 2 weeks and several phone calls to arrive even though we had paid £17 postage.
It obviously wasn't opened until Christmas day and when it was opened we were to discover that it had a European plug on it, but fortunately I had an adapter but others may have not been so prepared. I was to discover that an adapter should have been supplied but wasn't. When the TV was switched on it was faulty and was showing a small dark line on the screen. This was to deteriorate into 3/4s of the screen displaying a blurry image.
Initially they were unwilling to refund or replace as it had been more than 7 days since delivery, we had only had it 14 days and couldn't open it as it was a Christmas present. We were originally just after a replacement but decided that we no longer wished to deal with this company after many concerning phone calls and went for a refund instead. Eventually, a refund was agreed having informed them of our statutory rights, but this took over a month and many phone calls.
Overall this was a very stressful and time consuming experience. We would strongly recommend that you do not deal with this company. We so wish we had read these reviews before our hasty decision to purchase from them. Never again.
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