Parcel collected on time 13/05/13 ,good. Parcel tracking showing collected good, then to hermes hub, good. Five days later still at Hemes hub bad. No reply to emails bad, unable to get through to anyone by phone kept on hold at 10p per min, bad. They have no idea when it comes to customer care ! The recipient sent me an email to say parcel had arrived ,that was lucky. Checked tracking shows still at hermes hub!! Clueless. Sent another e-mail to hermes (that's four now) got a reply 27/05/13 saying they would look into it and get back to me it is now 4/06/13 and still waiting. Do not use HERMES. Checked tracking today 4/06/13 and it still shows at Hermes hub ! Wonder if they know it's been delivered?
If you are buying online check who the seller is using for delivery , if it is Hermes tell them you will not buy from them unless they can use a different delivery method and tell them why. This is something I saw on a review site titled fight back against Hermes!! Seems a good idea, if retailers are losing business because of Hermes things will change. I would give a minus 10 star rating for them .DO NOT BELIEVE THE CUSTOMER RATING ON HERMES SITE!!!! And I have closed my account .
Jo V Wilson found this review useful
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