My main issue is that dv247 website gave the impression that the items I wanted to order were normal run of the mill stock (both very pupular project studio items) but I only found out they were out of stock after I paid for them! OK, I wasn't in a great hurry but these were late Christmas presents to myself! Nevertheless, I got plenty of e-mails keeping me updated with the situation and offering me various options including a refund which was right and proper. I only managed to speak to an actual person once when I phoned but the recorded messages weren't particularly bad. What got me each time was the sound of fake keyboard activity when the voice said something like "let me check some of your details"! Other than that no real problems.
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