Tereza Andersson´s profile

Reviews (2)

Country Attire Ltd. (www.countryattire.com)

Dissapointed AGAIN!!!

This is an updated review. And therefor the answear is dated. This is posted on Dec 11. Had problems with 3 out of 4 orders in the past, but decided to try again after being given a 15% discount because of the previous problems (not much compared to other companies). So placed a new order on Sunday Dec 1. Recieved an order confirmation and then - nothing! Expected dispatch email on Monday -nothing! On Thursday I had sent 3(!) emails to find out when my order would be dispatched, and again - NOTHING!!! On Friday I finally got an answear, that it was being dispatched that day. Today dec 11 I recieved my order. One of the items I ordered was a Christmas present for a friend who left the country YESTERDAY and for whom I had to buy another gift as a replacement for the jacket that didn't arrive in time! If this is customer care and compensation for previous problems then I could totally do without it!
And YES, I am dissapointed AGAIN!!!

08 October 2013

Reply from Country Attire Ltd.

Good morning Tereza,

Thank you for your comments and I'm sorry to hear that you've had some bad experiences with us to this point.

I have checked in on the problem with the down/feather and can see that our web team do have the change on their to-do list and this should hopefully be completed shortly.

We do try and represent all products as accurately as possible, and all information is accurate at the time of publishing. On occasion some brands might make small changes to the design of garments without necessarily notifying us.

I have sent you over a discount code and I hope that you might be willing to give us a chance to prove to you that our reputation for high levels of service is well deserved.

If there is anything further that I can help you with in the meantime please don't hesitate to contact us on help@countryattire.com

Kindest regards,

Michael Marshall
Customer Service Manager

Country Attire Ltd.

Interior Addict

Superfina möbler och toppenservice!

Beställde två tulpan stolar och en AJ golvlampa och är jättenöjd med alltihop!!!
Kvalitén är super på både stolar och lampa!
Dessutom finns svensktalande kundservice som ringer upp omgående vid frågor eller bekymmer. Hade lite problem med leveransskador vilket de tog tag i direkt och kompenserade mer än väl. Kan bara rekommendera till alla!!! Och har själv redan lagt in en ny beställning!!!

Tereza Andersson´s profile

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Tereza Andersson
Reviewer
Sweden

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