John Barker´s profile

Reviews (1)

Terrible customer service

It is a sad fact of life that reputations take years to build yet can be wrecked over a few days.

In the past I’ve bought several items from eXpansys and never really had any issues with them. However, it would seem to be the case that I have just been very lucky and recent events have revealed the true nature of the company and it’s attitude towards customers. Last October I bought a smartphone from eXpansys, realised that I didn’t actually need it and so started the returns process the very next day and sent the item back unused and unopened. What should have been a simple process instead took over three months, with eXpansys continually behind unhelpful, uncommunicative and often just plain obstructive.

Thankfully I have finally managed to get my money back but I will most definitely not be using eXpansys again and would caution any other potential customers to seriously consider alternatives.

31 January 2013

Reply from Expansys

Hi John,

I'm sorry to hear that you had a frustrating experience with EXPANSYS. It is not in our interest to upset customers and I apologise that you did not receive satisfactory service. If you could let me know your order ID I'd like to look into this for you so I can make sure we learn from these mistakes.

John Barker´s profile

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John Barker
Manchester, United Kingdom