I ordered a wine decanter for a wedding in June. Within an hour of me placing the order I received a phone call to let me know that there would be a 9 week wait while the factory made the next batch of the particular product I had ordered. When I expressed my disappointment as I needed the decanter for a specific date, the managing director personally undertook to source a decanter for me and kept me updated on his progress. I have received my order well in advance of the wedding. This attention to detail and service is very unusal, their selection of high qulaity products is excellent and I have no hesitation in highly recommending Wineware. I will definitely use them again.
I was expecting the delivery on a Wenesday. The delivery service was supposed to call to let you know approximately what time they would be delivering. I waited home all day. Nothing came. I got a call on Thursday morning from the delivery service to say they were standing outside my front door. I was in work 5 miles away. My neighbour kindly agreed to take the delivery - otherwise I would noy have received the products in time. Appalling service.
The product itself is good.
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