The quality of the products (I bought toilet and a towel rail) looks fine - not fitted yet. However, make sure that you read the small print and DO NOT trust the driver or anyone else who you may speak to about the returns, exchanges or damaged goods. The only thing you may have to fall back onto it the recorded online chat conversations, which they do email to you, BUT you have nowhere to go with it just the same, unless you want the hassle of getting in touch with the Watchdog. Delivery charge is very expensive compared to other online bathroom sites, and they make sure that they are covered with terms and conditions. Staff (delivery and driver) do not follow those though. If you do order anything, and I would advise not to, make sure that you put your foot down and follow the small print ie, check everything and make the driver stays for 20 minutes at least; otherwise don't sign. DO NOT TRUST THEM!!!!
Customer service is appalling!
MR E REED found this review useful
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