Linda Evans´ profile

Reviews (3)

SerenataFlowers.com

just what it said on the tin!

Very pleased with prompt service - friend thrilled with flowers, and just as described. Thank you.
Used the service again, this time for my Mother-in-law who has just lost her sister. Flowers arrived the next day, and were lovely. Just what was wanted. Again, thank you.

Mostyns

perfect blackout

Having just built our beautiful spacious new bedroom, we needed blackout curtain- linings for the windows. I used the very user-friendly information on the Mostyns website, to determine the sizes I needed, and sent for three sets. They arrived promptly, were exactly right and very effective at keeping out the light. I haven't got around to actually making the curtains yet, but at least we can sleep in the bedroom.

eFlorist

Paid for same-day delivery, but delivered next day

I wanted to send flowers to a distressed friend, and 'same day' delivery was the most important thing, in order to convey my support. I paid 7.95 extra for this. Despite the address being on the main road, and the person being very well-known in the nearby village (so anyone asked, would have known who she was), the florist couldn't find her. They did phone her, but she was not answereing her phone, and they didn't think to phone me, for directions. She got the flowers the next day, and they were left in a bucket of water, so were fine, but the moment had gone, the suprise was lost, and I am angry that my immediate supportive action did not arrive promptly. A phone call has brought an apology and promised rebate of 'same-day' expense, but I shan't be using the service again.

31 January 2013

Reply from eFlorist

Dear Linda,

Thank you for your feedback. One of the advantages to using our network of local florists is that the florist will typically have good knowledge of their delivery area. However, our service has clearly fallen short on this occasion.

Please accept our sincere apologies for delay in delivering your order.

Kind regards,
eFlorist

Linda Evans´ profile

profile image of Linda  Evans
Linda Evans
Reviewer
United Kingdom

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