I ordered a medical item that, due to an accident injury, was needed asap. I chose Better Life Health Care because they offered 'next day delivery'. Stayed in all day. The item wasn't delivered. I rang and asked to cancel the order and get a refund because, due to their non delivery on the promised day, we needed to buy the item elsewhere. I was told I could have my 24hr delivery postage refunded (it wasn't at that point) but I couldn't cancel the order; Instead I would have to be at home to 'refuse' the item when it was delivered on a subsequent day (because the item was already out with their courier). We then received two lots of (presumably automated) SMS and two lots of emails promising, confusingly, delivery on two different days. None of the messages gave us an option to request that the item not be delivered at all. Fortunately we were around when the first rescheduled delivery finally arrived and we refused it. The money for the cancelled transaction then still went out of our bank account on the following Monday and it took 2 more phone calls and 5 working days before we received a full refund. Although the customer service people were polite, I feel the system is flawed and would not recommend buying from them, especially if it's a time sensitive medical order.
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