Vladimir Putiin´s profile

Reviews (1)

GSF Car Parts

Violation of the Customer Rights + abuse in the shop in Clondalkin is not acceptable!

I have visited GSF Car Parts shop in Clondalkin, South Dublin on 30/01/2013 to return 2 shock absorbers, cause the problem in my car was fixed the other way and the wasn't need in the parts. I was refused in refund, cause they said this is Special Order. There no single information on the payment receipt that this is special order and the parts are not refundable. Nobody has mentioned about it either when I was purchasing it. I take it as Illegal and it is violation of the rights of the customer. When I mentioned such sort of customer service is unacceptable I have received discriminatory abuse from the man with glasses. He must be one of the managers or the bosses of this Branch in Clondalkin and he is about 50 years old. I was told that I am not frequent customer. So does it mean I can be treated like this?! This was absolute disgrace. It is only 90 euro purchase, but there was so much stress about the way it has turned out.

04 February 2013

Reply from GSF Car Parts

Dear Sir,

The parts that you were trying to return which were originally specially ordered for you were purchased in September and are a non stock line which you should have been told at the time as you would have had to wait for them to come in. The reason a refund was refused was that you have had these parts for four months and the window to try and negotiate return of them to our supplier has long since passed.
We are more than happy to receive items back within a reasonable time frame for refund with the exception of items ordered from certain sources which we are unable to return and would never keep in stock.
Your frequency as a customer is irrelevant as you should expect a high level of customer service whether it is your 1st or 100th visit to the store so we offer sincere apologies if you felt that these conditions were not explained properly to you.

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