I have visited GSF Car Parts shop in Clondalkin, South Dublin on 30/01/2013 to return 2 shock absorbers, cause the problem in my car was fixed the other way and the wasn't need in the parts. I was refused in refund, cause they said this is Special Order. There no single information on the payment receipt that this is special order and the parts are not refundable. Nobody has mentioned about it either when I was purchasing it. I take it as Illegal and it is violation of the rights of the customer. When I mentioned such sort of customer service is unacceptable I have received discriminatory abuse from the man with glasses. He must be one of the managers or the bosses of this Branch in Clondalkin and he is about 50 years old. I was told that I am not frequent customer. So does it mean I can be treated like this?! This was absolute disgrace. It is only 90 euro purchase, but there was so much stress about the way it has turned out.
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