thetrainline.com

Android app appalling, no refund and laughed at by Indian with bad English

Booked ticket via android app which is very unclear concerning ticket types and conditions involving railcards, rang immediately to rectify situation, was connected to the ever popular call centre in India and was actually laughed at by the man at the other end, was told I would have to cancel and rebook at a cost of ten pounds and a greatly increased fare. I will never book via the trainline again, merely check fares and go to the station to buy and collect, also avoiding the one pound booking fee. My advice - don't use this awful company