Cassandra Harada´s profile

Reviews (1)


an enabler of fraud

The company (entro-pay) has very few security features, and seems to enable the use of stolen credit card numbers. This happened to me this month. Some asshole stole my credit card info, bought about $4000 USD in entropay credit cards, and spent them quickly. The company refuses to return any of my emails, even though they confirmed that it was MY credit card that was used. They wouldn't give me any information to prove to my bank that it wasn't me who spent the money. I wouldn't use their service if I were paid to do so because of their awful customer service, and terrible treatment of people who have been victimized by their shoddy security and enabling of people who use credit cards fraudulently.

31 January 2013

Reply from EntroPay

Hi Cassandra,

Firstly please let me re-assure you all is not lost! There is a chargeback process which you can follow with your bank to get your money back. I have requested a member of our team to contact you via email to advise you on this, you will receive this email shortly. Online fraud is a very serious matter and as a matter of fact is why more and more people use EntroPay's virtual card when purchasing - to protect them and their money.

Cassandra Harada´s profile

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Cassandra Harada
Fuchu, New Zealand