I gave my order and was given a date and day of delivery. I informed DJ Music that I was taking the parcel to India and that it was importent for the parcel to be delivered as confirmed. It did not arrive. I then had to phone DJ Music and wait for an answer,which is expensive on an 0845 number. I was told the Courier Company refused the delivery. I was informed the parcel would then be sent to my home address in time for me to take it to India.It arrived enabling me to take the parcel to India yet whilst in India there was an email to say another parcel was delivered to my neighbour AFTER I left for India.
I then had to phone my neighbour and DJ Music to inform them and asked DJ Music if they have taken 2 payments from my Credit Card without my permission. This is exactly what they did. Also phoning from India on an 0845 number plus phoning my neighbour has incurred me with extra cost. I was told that I ordered the parcel twice. This is untrue and I'm not happy with the service or the fact that 2 lots of payment was taken without my permission and this has caused me stress and concern. I hope my money is returned promptly to my Credit Card.
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