Denise Walker´s profile

Reviews (2)


appalling treatment of customers

From other reviews I see I am not alone in being treated badly by this company. I will share my experience as a warning not to use this company. I fell behind with my final payment on some goods I bought because I went on holiday to Mexico over Christmas. Received a phone call on 31st december 2013 from Isme asking me to pay outstanding balance of £68.43, said if I paid that day there would be no further charges. I said could I pay on line she said yes. So later that afternoon I paid the outstanding amount on line. Received a statement on 17th january 2014 and a letter from Shop Direct Finance Company Ltd saying I owed Isme £12 for the phone call made on 31st December 2013 even though the lady had said if I paid that day there would be no further charges. Phoned both Shop Direct and isme I was treated like a criminal and spoken to very rudely by Vicky. They would not drop the charge and threatened me with giving me a bad credit rating. My husband and I run our own Ltd company if we treated customers like this we would NOT have any. Needless to say I will NOT be shopping with Isme again.

Lucy Hargreavesand Denis Bradley found this review useful

Everything branded

Good purchasing experience

We were very satisfied with the pens we had from this company. Only reason got 4 stars not five was that delivery was a little later than we wanted, but still got them in time for event.

Denise Walker´s profile

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Denise Walker
United Kingdom