When buying off the web I typically know exactly what I want, so it often just comes down to price and delivery.
When I find that Merlin have the best price, I have no hesitation in placing my order. If prices are the same as other vendors, or within pence of a company I have not dealt with before, they will also get my order. Another advantage it the very low £10 limit above which delivery is free. Many other start free delivery at £50 or £100.
In the case of my latest order, the item was delivery quick and although a strange shape, well protected.
I have purchase from Edge & Wax many times, and I get the same excellent service whether I am buying a stick of wax or an avalanche probe. Good prices, fast delivery and a sensibly free delivery limit.
When I had to send back a faulty item, it was dealt with efficiently and a new replacement was supplied.
This was my first order from Monster Supplements. I purchased from them based on them having the lowest price for the item I wanted.
Not only were they the lowest price, but there was also free delivery. I ordered late on Wednesday, and the items were delivered on Friday, so effectively next day.
I bought two pairs of Skins Snow Compression Tights from Barrington Sports, after two failed attempts from other websites (one took my order then cancelled as they had no stock, the other took my money and never sent the goods, but I got a refund from my credit card). The website was offereing the Skins at a 45% discount and had the full range of sizes.
Contrary to my previous experiences, my Barrington Sports experience was perfect. My order which was placed at 21:30, and was confirmed at 09:30 the next morning, and was delivered at 11:00 the following day.
The free 3-5 day delivery option always arrives 2 days after ordering, saving on the next day delivery charge (unless very urgent).
When an ordered item was on back order, the cost of the item was refunded to my credit card until the item was back in stock. The item was then automatically recharged. I have never experience this with any other internet retailer.
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