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Scan Computers

absolute tragic their customer service, met with bad manners

Long story short, their customer service is appalling to say the least.

First i ordered a complete system costing over £1400, only to find that my brand spanking new monitor had this annoying dead pixel right at the middle of the screen. RMA says suck it up, they won't replace it. So i expect a new monitor to have a dead pixel from Scan. Great. Then my graphics card developed this cracking noise, presumably from the fans. I took them out, and i couldn't figure out whats wrong, so i sent to RMA. They say they used an air gun to fix the blades and now they make no noise. They charged me freaking £20 for that. Hey, I'm not an expert, i tried the best i can to see what's wrong. Thats what your freaking technical department are for! Guess what, the noise is still there, just not as loud as before. I really can't be bothered with scan anymore. I strongly advice all potential customers to think twice. there are plenty of better company, more worth to spend your hard earned cash on.

Paul Ponting found this review useful

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Yan Tsui
Reviewer
1986
Manchester, United Kingdom

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