The ordering and payment processwith Machine Mart is very straightforward and uncomplicated. Once the order is placed, a confirmation of the order, receipt and details of planned delivery are provided. Confirmation of delivery information is provided by the delivery service. In the unfortunate circumstance of items delivered being damaged or faulty (as was the case in this particular instance) then a phone call was all that was required to arrange for the collection and replacement of the faulty item, by a very apologetic and extremely helpful customer service team. Despite this "problem", I felt I was informed at every step of the process and that there was someone available to help sort things out, who really cared.
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