I ordered some items post Christmas which eventually came after chasing one item. I returned two items in the same package and two weeks later I had heard nothing so I emailed them. I was sent a very nice email to say they would look into it, I eventually received a refund for one item but I am still owed £20 from my other item. I have emailed several times and had responses from different people each time, each saying they would look into it but nothing further. The paperwork within the parcel clearly listed both items so they should have either checked the item was there or queried it. I suspect the person receiving it didn't check and it is now lost.
If I want to call them on the phone number listed on their website, it will cost me 5 pence per minute, even from a land line, which I think is criminal, why should Debenhams make a profit from my call?
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