cameron seaman´s profile

Reviews (1)

Deep Blue Dive

Repeat Customer Let Down

After spending £800 in 6 months with deep blue and having good experiences in the past i was entirely let down this time around. Im not sure they valued my custom like i expected they would. I ordered a suunto dive computer with free transmitter. I ordered next day delivery and the website allowed me to do this as both products said in stock. Next day did not show up so i contacted the dive shop who weren't apologetic on the phone. I also contacted them on facebook and by email where they were a bit more apologetic. They said that they were waiting for a delivery of the computer and transmitter. They said my computer would be with me within a few days and i would simply have to wait to get my transmitter as they weren't in stock and they had no idea when they would get any. This wouldn't of been a problem had they of properly handled the situation and kept me updated or offered some kind of consolation discount. They didnt even offer my next day delivery money back. All this time the website said the products were in stock even though i only just received my transmitter 1 MONTH LATER.

Im not sure if i would use deep blue again. I possibly would for some items because their prices are good and if the products are in stock they are a good store. But i understand im not the only one who has had this stock issue as deep blue dont keep stock updated on their website and that's their biggest downfall in a seriously competitive market these days. My advice would be to check stock with them before you order.

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cameron seaman
United States