Kirstie Clifford´s profile

Reviews (1)

Looking4Parking - Airport Parking

Appalling! Didn't get service we expected and three weeks later issue still isn't sorted!

We paid for a meet and greet service, upon return from our holiday we followed the instructions given but there was nobody to meet us and two phone calls to chase them up and 30 minutes standing in a cold car park at 7am in January they finally arrived. I am then told that allowing for traffic this acceptable! No it's not! I could have got on a bus and retrieved my car from a car park in less time and for a lot less money. As for customer service - rubbish! I am a very dissatisfied customer and at this point in time I would go out of my way to tell people not to bother using the looking for parking website as the customer service and resolution of complaints is shocking.

01 February 2013

Reply from Looking4Parking.com

Please note that Looking4Parking is a booking agent and does not operate any car parks itself. We've acted on your behalf already by speaking with the car park where you placed your order and we're able to offer a 20% discount off your next booking. This is in line with our complaints resolution procedure for complaints of this type - just because you don't happen to agree with the resolution does not mean that a system does not exist. Your complaint was dealt with in a fast and efficient manner (less than 2 days) and a proportional compensation has been offered to you.

With Meet and Greet services there are occasional problems with traffic that result in delays. You should have been contacted by the car park, but unfortunately you were not. We have made our feelings clear with the car park how we would expect people booking on our website be treated in this respect and indeed we monitor service levels very closely across all our car parks and can assure you that incidents like this very rarely occur.

I am more than happy to discuss this further by phone as already confirmed to you on email.

Kind regards,

Philip Green

Customer Relations Manager

Kirstie Clifford´s profile

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Kirstie Clifford
Reviewer
United Kingdom

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