We paid for a meet and greet service, upon return from our holiday we followed the instructions given but there was nobody to meet us and two phone calls to chase them up and 30 minutes standing in a cold car park at 7am in January they finally arrived. I am then told that allowing for traffic this acceptable! No it's not! I could have got on a bus and retrieved my car from a car park in less time and for a lot less money. As for customer service - rubbish! I am a very dissatisfied customer and at this point in time I would go out of my way to tell people not to bother using the looking for parking website as the customer service and resolution of complaints is shocking.
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